Shipping policy

Last updated: 23 September 2026

Thanks for shopping with Lovhana. This page explains how and when we deliver your order. It should be read together with our Refund Policy and Terms of Service.

Where we ship

We ship to addresses within Australia, Canada, Mexico and the United States. We do not ship to PO Boxes or Parcel Lockers for bulky items (racks, shelving units, bathtubs); please provide a street address for these products.

Shipping costs

Shipping is free on every order. There is no minimum spend and no discount code required. No delivery charge is added at checkout, whatever you buy and wherever you ship within Australia, Canada, Mexico or the United States — including a single low-priced item.

All prices on our site are in Australian Dollars and include GST for orders delivered within Australia. The total shown at checkout is the total you pay, before any import duties or taxes that may apply to orders shipped outside Australia (see Customs, duties and taxes below).

Processing time

Orders are processed on business days (Monday to Friday, excluding Victorian public holidays). We aim to dispatch within 1-2 business days of receiving your order.

Orders placed on a weekend or public holiday begin processing the next business day. During sale periods and major shopping events, processing may take an extra 1-2 business days.

Delivery times

All Lovhana products are shipped directly from our international suppliers. We do not currently hold stock in an Australian warehouse.

Shipping is free on every order. If your order contains several items, they may arrive in separate parcels at different times.

These are estimates, not guarantees. Delivery can be delayed by carrier backlogs, weather, customs inspection, incorrect addresses and remote-area routing. Deliveries to WA, NT, TAS and regional postcodes typically sit at the longer end of the range.

International delivery (Canada, Mexico, United States)

For orders shipped to Canada, Mexico or the United States, estimated delivery is 7-14 business days from dispatch, on top of our normal 1-2 business day processing time. Shipping is free, the same as within Australia.

Tracking your order

You will receive a confirmation email when you place your order, and a second email with a tracking number once your parcel is dispatched. Tracking can take 24-48 hours to show its first scan.

You can also view your orders any time at lovhana.com/account.

If your tracking has not updated for 7 consecutive business days, email us at support@lovhana.com with your order number and we will investigate with the carrier.

Customs, duties and taxes

For orders delivered within Australia, all applicable GST is included in the price you pay. You will not be asked to pay additional duties or customs charges on delivery.

For orders shipped to Canada, Mexico or the United States, any import duties, taxes or customs fees charged by your country's customs authority are the responsibility of the customer and are not included in the price you pay at checkout.

Incorrect addresses

Please check your delivery address carefully before completing checkout. If you notice an error, email us within 2 hours of ordering and we will amend it if the parcel has not yet been dispatched.

Once a parcel has been dispatched we cannot redirect it. Parcels returned to us because of an incorrect or incomplete address can be re-sent at your cost, or refunded less the delivery cost we incurred on the original shipment.

Lost, delayed or damaged parcels

• Delayed: if your parcel has not arrived within 10 business days of the top of its estimated window, contact us and we will lodge an enquiry with the carrier.
• Lost: if the carrier confirms a parcel is lost, we will send a replacement or issue a full refund, your choice.
• Damaged: email us within 30 days of delivery with your order number and photos of the item and the outer packaging. We will arrange a replacement or refund.
• Marked delivered but missing: please check with neighbours, your building manager and any safe-drop location noted in the tracking, then contact us within 7 days.

Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a remedy if goods are not delivered within a reasonable time.

Contact

Lovhana - operated by Be Ready Education Pty Ltd. Email: support@lovhana.com. Support hours: Monday to Friday, 9:00am-6:00pm AEST. Registered address: 32 Bindi Avenue, Tarneit VIC 3029, Australia.