FAQ

Shipping & Delivery

How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and selected shipping method.
Do you offer international shipping?
Yes, we ship to multiple countries. Shipping fees and delivery times will be calculated at checkout.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
Why is my order delayed?
Delays may occur due to customs, weather, or high demand periods. We appreciate your patience.

What is your return policy?
We accept returns within [X] days of delivery. Items must be unused and in original packaging.
How do I request a return?
Contact our support team with your order number and reason for return.
When will I receive my refund?
Refunds are processed within [X] business days after we receive and inspect the returned item.
Are there items that cannot be returned?
Yes, final sale and customized items are non-returnable.

I entered the wrong address. What should I do?
Please contact us immediately. If the order has not been shipped, we can update the address.
My order arrived damaged or incorrect.
We’re sorry about that! Please contact us with photos of the issue, and we’ll resolve it quickly.
Can I cancel my order?
Orders can only be canceled before they are shipped.

How do I choose the right size?
Please refer to our size guide on each product page for accurate measurements.
What if the item doesn’t fit?
You can request a return or exchange according to our return policy.
Do sizes run true to standard?
Most items follow standard sizing, but slight variations may occur depending on the product.

What payment methods do you accept?
We accept major credit/debit cards and other secure payment methods available at checkout.
Is my payment information secure?
Yes, all transactions are encrypted and processed securely.
Can I pay on delivery (COD)?
COD availability depends on your location and will be shown at checkout.