FAQ

Shipping & Delivery

How long does delivery take?
Orders are processed within 1–2 business days. All items are shipped directly from our international suppliers, so delivery to Australian addresses usually takes 10–20 business days in total. The estimated delivery window is shown on each product page and at checkout. Full details are in our Shipping Policy.
How much is shipping?
Shipping is free on every order, with no minimum spend.
Do you ship internationally?
Yes, we ship to Australia, Canada, Mexico and the United States. Delivery times for each destination are listed in our Shipping Policy.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number. Tracking can take 24–48 hours to show its first scan.
Why is my order delayed?
Delays can occur due to customs checks, weather, carrier backlogs or peak periods. If your tracking has not updated for 7 business days, email us at support@lovhana.com with your order number.

Returns & Refunds

What is your return policy?
Faulty, damaged, incorrect or not-as-described items can be returned within 30 days of delivery, and we cover the return shipping. Change-of-mind returns are accepted within 15 days of delivery; the customer pays return shipping. Items must be unused and in original packaging. See our Refund Policy for full conditions. These timeframes do not limit your rights under the Australian Consumer Law.
How do I request a return?
Email support@lovhana.com with your order number, the reason for return and photos where relevant. We will reply within 24–48 hours with return instructions, including the return address.
When will I receive my refund?
Approved refunds are returned to your original payment method within 1–10 business days.
Are there items that cannot be returned?
Yes: used, washed or altered items, items missing tags, packaging or parts, and custom or personalised products.

Order Issues

I entered the wrong address. What should I do?
Contact us as soon as possible. If the order has not been dispatched, we can update the address.
My order arrived damaged or incorrect.
We're sorry about that. Email us photos of the item and packaging within 30 days of delivery and we will arrange a replacement or refund.
Can I cancel my order?
Orders can be cancelled before they are dispatched. Please contact us as soon as possible.

Payment

What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay and Union Pay. All prices are in Australian Dollars and include GST.
Is my payment information secure?
Yes. Payments are processed securely by Shopify Payments and our payment partners; we never store your full card details.

Contact us

Lovhana is operated by Be Ready Education Pty Ltd (ABN 80 626 694 344), Victoria, Australia.
Email: support@lovhana.com
Phone: +61 433 362 506
Support hours: Monday to Friday, 9:00am–6:00pm AEST