Returns Policy
Last updated: May 2 2026
At Lovhana, we want you to feel confident with every purchase. If you’re not completely satisfied, we’re here to help.
1. RETURN ELIGIBILITY
You may request a return if:
- The item is returned within 5 days of delivery
- The item is unused, unworn, and in original packaging
- The item is in resellable condition
We reserve the right to refuse returns that do not meet these conditions.
2. NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Final sale or clearance items
- Customized or personalized products
- Gift cards (if applicable)
3. HOW TO REQUEST A RETURN
To initiate a return:
- Contact us at [your email] with your order number
- Provide the reason for return (photos may be required)
- Wait for return approval and instructions
Returns sent without prior approval may not be accepted.
4. RETURN SHIPPING
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method
- Lovhana is not responsible for lost return shipments
5. REFUNDS
- Once we receive and inspect your return, we will notify you of the approval status
- If approved, your refund will be processed within 10-14 business days
- Refunds will be issued to the original payment method
6. EXCHANGES
We currently [do/do not] offer direct exchanges.
If exchanges are not available, you may return the item and place a new orde
7. DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or wrong item:
- Contact us within [X] days of delivery
- Provide photos as proof
- We will arrange a replacement or full refund at no additional cost
8. LATE OR MISSING REFUNDS
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider (processing times may vary)
- If the issue persists, contact us at contact@lovhana.com
9. CONTACT US
For any return or refund inquiries:
Email: contact@lovhana.com